Refund policy

Since 1988 we have worked hard to provide our valued customers with the best wild and organic products the great Northwest has to offer. We are confident our customers will be truly delighted with the products they receive from us. If for some reason you are not completely satisfied, please contact us immediately and we will do our best to assist you. We do not accept returns on frozen-perishable items. We ask that you report any issues or concerns within 24 hours of receiving your order and also emailing us photos at thebear@nwwildfoods.com will help us better serve you in the future. Thanks for ordering with us and hope you enjoy our products! 

Please email us at thebear@nwwildfoods.com or call 866-945-3232 if you are unhappy with your purchase.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank or credit card account again. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thebear@nwwildfoods.com.